Terms and conditions

These terms and bookings are indicative of the terms and conditions that accompany your booking form. Please read your booking form closely. In case of conflict, the printed terms accompanying your holiday booking take precedence.
Deposits and Bookings

No contract shall exist between the Client, which expression shall include all persons on whose behalf the Client books, and Europa Holidays Ltd until a booking form signed by the Client and an appropriate deposit has been received and confirmed in writing by Europa Holidays Ltd. No employee or agent of Europa Holidays Ltd has the authority to vary these Booking Conditions and Europa Holidays Ltd cannot accept responsibility for any information not contained in their brochure or any variation from the advertised holiday arrangements and price unless confirmed by Europa Holidays Ltd. All bookings must be fully paid by the date shown on the Client’s invoice. If the balance is not paid by this time, Europa Holidays Ltd. has the right to cancel the booking in line with cancellation charges printed below.

Alterations to Bookings

In the unlikely event of Europa Holidays Ltd asking a major alteration to or cancelling a holiday, Europa Holidays Ltd shall offer the Client the choice of a comparable holiday or a full refund. Europa Holidays Ltd shall not cancel a holiday within eight weeks of departure unless it be for some reason beyond its control.

Cancellation by Client

Cancellation by the Client will take effect from the time when written confirmation of cancellation is received by Europa Holidays Ltd. Cancellation fees shall be levied according to the period by which cancellation precedes departure and are expressed by a percentage of the total holiday price (inclusive of extras) as follows:

  • Up to 60 days before departure – loss of deposit 
  • 59-45 days before departure – 35% 
  • 44-30 days before departure – 55% 
  • 29-15 days before departure – 75% 
  • 14 days or less before departure – 100% 

All travel documents, vouchers etc. must accompany the written cancellation for it to be effective.


Europa Holidays Ltd can accept no responsibility for clients missing aircraft due to late arrival of connecting aircraft or late check-in at the airport. Clients are responsible for the provision of all necessary valid documents, including passports, visas, health and driving licenses covering all members of the party. Any costs or fees incurred because of the Clients’ failure to comply with any regulation will be passed on to the person who signed the booking form.


The accommodation provided is only for the use of the persons shown on the booking form and subletting, sharing or assignment is prohibited. No refund will be made on unused portion of rooms or apartments.

Damage by the behaviour of clients

Europa Holidays Ltd shall be entitled to recover from the Client the amount of all claims made against Europa Holidays Ltd in respect of any damage caused by the Client to any accommodation or other property. The Client undertakes to conduct himself/herself in an orderly fashion and not to disrupt the enjoyment of others on holiday or to prejudice Europa Holidays Ltd’s reputation with the owners of its accommodation or its suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and Europa Holidays Ltd shall have no further contractual obligations towards them.

Limitation of liability

Europa Holidays Ltd accepts no liability for any loss or damage incurred or suffered by any passenger in connection with any mode of transport in any way arising out of the holiday.


Should you have any cause for complaint whist on holiday, our local representative should be immediately advised of your dissatisfaction so the remedial action can be taken without delay. If you wish to pursue a claim against us, written notice must be given no later than twenty-eight days after the end of your holiday.


English law shall apply to any claim made against Europa Holidays Ltd and all service shall be within the exclusive domain of the English Courts.


Your holiday, as organised by Europa Holidays Ltd, is fully protested and bonded by an independent trust account in accordance with European Law.

Registered Office: Woodwater House, Pynes Hill, Exeter EX2 5WR

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